Complaints Information - Questions and Answers

I’m not satisfied with the results of my complaint. What are my rights?

All complaints received by the COGCC are initially assessed to determine if the complaint is related to an issue within the COGCC’s jurisdiction. If staff determines that the issues in the complaint are within the COGCC’s jurisdiction, then an investigation will be performed by COGCC staff and the results will be formally communicated to you. If you disagree with the COGCC’s action or investigation results, as a complainant you have certain rights per COGCC rules. Specifically:

1. Complainant rights related to COGCC’s decision that no violations occurred related to a written complainant:

  1. The Complainant may file an application requesting an Order Finding Violation (OFV) for an alleged violation directly related to issues raised in a written complaint before the full Commission per Rules 522.a.(4) and 503.b.(4).
  2. The Complainant may make a public comment at a Commission hearing. A schedule of Commission hearings can be found at: http://cogcc.state.co.us/reg.html#/reg/hearings.

2. Complainant rights related to COGCC’s decision that violations did occur as a direct result of a written complaint:

  1. The Complainant will be informed of the terms of a draft settlement and given an opportunity to comment on the settlement, called an Administrative Order of Consent (AOC), between the operator and the COGCC per Rule 522.b.(4).
  2. The Complainant may object to the terms of a final proposed AOC, per Rule 522.b.(4). The Complainant will have 28 days from the date receiving the finalized settlement to formally object.
  3. The Complainant may file an application requesting an Order Finding Violation (OFV) before the full Commission, per Rule 522.b.(4) and 503.b.(4) related to issues raised directly from a written complaint.
  4. The Complainant may make a public comment at a Commission hearing. A schedule of Commission hearings can be found at: http://cogcc.state.co.us/reg.html#/reg/hearings.

Filing an application to the full Commission seeking an OFV is a quasi-judicial and legal process consisting of several detailed required steps. Further information on what steps are required to file this application, and the steps required after such filing, can be obtained by contacting the COGCC Hearings Manager.